What Is Air Serbia Cancellation Policy?

?As a traveller, it is important to have knowledge of the cancellation policy of Air Serbia when planning to undertake a trip with them. In case of a surprise, it is better to know what you can do in order to save money and time. This blog explores the cancellation policy of Air Serbia, describing major terms and conditions, eligibility to receive a refund, and some other charges. Be updated to make your travelling experience less stress-related and easier no matter what surprises might be on your way.

Air Serbia Flight Cancellation Policy: Rules and Overview

The Air Serbia Cancellation Policy considers both voluntary and airline-imposed cancellations of passengers and tickets, and these depend on the type of ticket, the time of the cancellation, and the EU. It has got a 24 hours risk free booking with not less than seven days prior to the travelling. This knowledge can assist the traveler to save money on unanticipated expenses or get refunds.

Key Rules

The 24-hour post-purchase cancellation option is provided in the cases where the flight is set at least 7 days later; however, this does not apply to flights to/from the US, award tickets, or groups of 10+.?
The cancelation of 24 hours and above is chargeable according to the type of fare, timing and route; basic economy tickets may not have a refund value.?
As per Air Serbia Cancellation Policy once online check-in is completed, there is no possibility of cancellations.
In the case of airline cancellations of less than 14 days prior to taking off, the traveler will have an option of a full refund or re-booking and they also receive services such as meals and accommodation where necessary.?
No compensation shall be paid in circumstances whereby at least 2 weeks notice is given or where there is the provision of proper re-routing between 7 and 14 days early with a maximum of 2 hour early departure or 4 hour late arrival.
Refunds are only applicable in cases of cancellations due to airline control (i.e. overbooking or technical issues), and not force majeure.
Manage Booking section on Air Serbia site will take care of booking cancellations using booking code and name.

What is 24 hour Cancellation Policy of Air Serbia?

The Air Serbia Cancellation Policy 24 hrs allows its customers to cancel the flights without charges after 24 hours of booking, as long as the ticket was bought at least seven days prior to departure. This free window is a guarantee of a full refund without any charges on qualifying bookings made on the airline. The main aspects pertaining to the 24 hour cancellation policy are:

Applies to the tickets purchased directly through Air Serbia web resource or call center, but not through third-party agents.
?Valid on flights to/from the United States and other itineraries like these, but not on award tickets, promo fare or a group of 10 or above passengers.
The Air Serbia Cancellation Policy 24 hrs is only applicable when the departure of the flight is seven days or more after the time of booking.
The passengers can get a full refund on condition of cancellation within the 24-hour frame.
Cancellations made during this period are not charged as far as cancellations are concerned.

How much is the fee for cancelling a flight on Air Serbia?

The Air Serbia Cancellation Fee depends on the fare category, the period during which one is able to cancel the flight, and the distance of the route and free flight cancellations are generally provided 24 hours after booking the ticket as long as one can cancel at least seven days before the flight. Charges are generally made beyond this period and based on the nature of the ticket as either refundable or non-refundable.

Situation	Cancellation Fee Amount (USD)	Refund Outcome / Notes
Cancel within 24 hours of booking	$0	Full refund if ticket is booked directly with Air Serbia and departure is at least 7 days away.
Economy Light / Non-Refundable fares	No refund ($0 returned)	Airport taxes that are not utilized can be refunded. Base fare is forfeited.
Economy Standard fare (after 24 hours)	$100 – $150	Deduction of cancellation charge on value of tickets; balance refunded or credited.
Economy Comfort / Flex fare	$50 – $100	Reduced cancellation charge; increased refund.
Business Class fare	$0 – $75	Most business fares give a free or low cancellation fee prior to departure.
Cancellation close to departure (same day / no-show)	Up to $200 or full fare loss	Cancellations made later can be refunded in part or not at all.
Airline-initiated cancellation	$0	Rebooking or refund by Air Serbia
EU261 eligible cancellation	Up to $650	Refund does not involve compensation and compensation is based on delay distance and notice period.

Attention: It should be mentioned that the Air Serbia Cancellation Fee provided above might be subject to change at the time of cancellations.

Read More:

How can I cancel my Air Serbia flight?

It is quite easy to cancel a flight with Air Serbia provided that you know the right procedures to undertake. You have an option to do the cancellation online via their web site, by calling their customer care or by attending to an airport counter depending on your choice.

Canceling Online via the Website

Go to Air Serbia official site.
Go to a section of the site known as Manage My Booking which usually appears at the upper menu.
Enter your booking reference and surname to access your booking.
Select the flight that you want to cancel in your itinerary.
Cancel the ticket according to the instructions on the screen. Check on any relevant cancellation and refund terms.
After cancellation, you are supposed to get the confirmation through an email given the cancellation.

Canceling via Phone Call

Call the number 1 (718) 725-8642 and press the keys to reach a customer care representative.
To cancel a flight, notify the representative that you would like to cancel, and give them your reference number of the booking and other required personal information.
Enquire on whether there is any fee or refund entitlement on cancellation.
Get a confirmation number on the cancellation before terminating the call.

Canceling by Visiting the Airport Counter

Go to Air Serbia check-in desk at the airport you have booked your ticket.
Take your booking number and identification.
Approach the agent in the counter and tell him that you want to cancel your flight.
Discuss the cancellation fees with the agent and possible money back with them to find out what is possible.
In case of proceeding, take the directions of the agent to complete the cancellation. A written confirmation of the cancellation should be made to you.

Using these steps, you can successfully cancel out your Air Serbia flight using the most comfortable way.

What is the Refund Policy of Air Serbia?

The Air Serbia Refund Policy permits the passengers to get refunds depending on the type of ticket, the time of cancellation and whether the airline or the passengers are the ones that are initiating the cancellation. Refunds are handled under the fare rules which usually take 7-10 days to the mode of payment, cash or vouchers. The main provisions regarding the refund policy of the airline include:

24-Hour Policy: The full refund is given, in case of cancellation within 24 hours of the booking, though the ticket needed to have been bought at least 7 days prior to departure.
Airline Cancellation: Customers can choose to either get a full refund or rebooking. The payout is up to 600 euros in case the notification is provided less than 14 days before the flight and the airline is guilty.
Passenger Cancellation: Full refunds on the ticket are available on the basis of a refundable ticket, whereas non-refundable tickets may charge a fee or a voucher/credits in place of a refund.
Processing Time: The turnaround time on the issuance of the refund is normally 7 days in case of credit card payments and not more than 20 days upon the issuance of the refund credited to the same payment method.
Voucher Option: Airlines could also offer vouchers, though the passengers can request cash. The vouchers will be redeemed in future bookings of Air Serbia.

?The knowledge of the Air Serbia Refund Policy can help a traveler to make more appropriate decisions and manage the cancellations more easily.

What is the Flight Compensation Policy of Air Serbia?

The Air Serbia airline has a flight compensation system which is premised on the EU Regulation 261/2004 (EC 261) since airline is within the EU and passengers should receive standard compensation in instances of delays, cancellations or failure to board a qualifying flight when the fault can be attributed to the airline. The pay ranges between 250 and 600 euros per individual based on the distance of the flight, which is restricted to the flights outside EU or landing in EU during the flights of Air Serbia, without taking into account the unusual conditions like weather, etc.

Key Compensation Rules

In case of any delays of more than 3 hours, cancellation within less than 14 days before flight or denied boarding, passengers have the right to receive €250 each in flights to a distance of up to 1,500km.
The same category of flights within EU or non-internal EU 1,500-3,500 km cost of flights is 400 Euros per passenger.
Flights that are not internal to the EU above 3,500km cost €600 per passenger.
As per Air Serbia Cancellation Policy, there should be no reimbursement in case of unforeseen circumstances but attention (including meals and lodging) and reimbursements will be available.
Further rights: Full refund of ticket or rerouting in case of cancellation; support in form of communication and refreshments in case of delays of 2 to 4 hours depending on distance.

How to Get Compensation Form Air Serbia?

In case of delay of your flight during a period of three hours and above, or your flight was canceled within a period less than 14 days, you could be entitled to compensation by Air Serbia. The following are the guidelines of successfully filing your claim:

Via the Official Website:

Visit the official site of Air Serbia.
Find the Help/ Customer Support button, it is normally at the bottom or in the menu.
Find the part that is connected with either "Compensation" or "Claims." Compensation requests could have a definite form to be filled in.
Enter your flight details, booking number and your personal details. Make sure you explain your case in details.
You can upload any information you have such as booking confirmation, boarding passes or any message indicating the cancellation in case of need to do so.
Check the data entered in the form and send the claim form.
Once this has been submitted, continue to check your email with regard to updates concerning your claim. This could take several days.

Via Email:

Open an email application and start a new email.
E-mail it to GUEST.SUPPORT@airserbia.com.
To indicate the purpose of your email, use a clear subject in your email e.g. Request for Compensation for Flight Cancellation.
The body of the email should contain your full name, booking reference number, flight details and a short description of your circumstances and why you are claiming compensation.
Bring along any document that you might possess that might be of any use to your case.
Go through your email one more time and make sure that you have not missed anything, and there are no errors.
You can also send a follow-up email in case you do not receive a response within a week or two to receive a response on what happened to your claim.

These steps will increase your likelihood of getting the compensation that you deserve in Air Serbia.

Conclusion

Learning the policy of Air Serbia about cancellations is essential to allow tourists to make the correct choice and reduce the possible loss. Having free cancellation possibilities within 24 hours and different prices depending on the type of a ticket, passengers will be able to deal with unforeseen events much easier. Also, the awareness of refund entitlement and compensation provisions under the EU legislation will give a stronger power to travellers, as a safe and more pleasant travel experience. The knowledge of such policies will give the customer the advantage of travelling with Air Serbia in a stress-free manner in the long run.

Know More:

Air Serbia Group Travel: Discounts & Flexible Booking

Frequently Asked Questions

Can you cancel an Air Serbia flight?

Yes, one can cancel an Air Serbia flight. It is possible to do it online via the Manage My Booking section of their site, over the phone through a call to the customer service, or directly in the airport in a counter. Always make sure that you check the cancellation charges and conditions of your particular ticket type.

Can I cancel my flight and get a full refund?

You can be refunded all the money provided you cancel this within 24 hours of booking and your flight should be at least seven days away. In other kinds of tickets like refundable fares a full refund is also available but non-refundable tickets do not have much of a refund or partial refunds. Moreover, the airline has the right to refund all of your money in case of a cancellation that was made by the airline.

Is Air Serbia compensation for delay?

Yes, Air Serbia compensates on delays as long as they fit within some criteria as required by the EU Regulation 261. The passengers are entitled to compensation in case of a three-hour or more flight delay, a flight that is canceled without at least 14 days notice, and the compensation will be in relation to the distance of the flight.

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